Wacommerce

Troubleshooting

Find specific issues and how to fix them.

MessagingMessage failed to send

`message.failed` response

messagefailedsend

TemplatesTemplate rejected

Template status `REJECTED`

templaterejectedreview

WebhooksWebhook not received

Endpoint receives no events

webhooknot receivedevent

WebhooksInvalid signature

HMAC verification fails

signatureinvalidhmac

Rate limitRate limited

Many `429` responses

rate limit429throttle

AuthenticationInvalid token

`401` responses

tokeninvalid401

Authenticationnxk_live API key does not work

Bearer token to `/api/*` returns 404

api keynxk_live404

MediaMedia upload failed

Media upload errors

mediauploadfailed

MessagingInvalid phone number

`invalid_phone_number` error

phoneinvalidnumber

BroadcastBroadcast failed

Many recipients fail

broadcastfailedbulk

WebhooksDelivered status not updating

Status stuck at `sent`

deliveredstatusupdate

Messaging24 hour window

Text messages rejected

window24 hoursession

MessagingDuplicate idempotency

Message sent twice

idempotencyduplicateretry

PaymentMidtrans not configured

Payment status PENDING_CONFIGURATION

midtranspaymentqris

PaymentVA bank not active in Midtrans

BCA VA does not return a VA number

midtransbcavirtual account

PaymentMark paid refused for provider orders

"Tandai Lunas" fails on a QRIS/VA/Midtrans order

mark paidmanualmidtrans