IDEN
← Troubleshooting
Messaging

Message failed to send

Symptoms

  • `message.failed` response
  • Status never becomes delivered

Likely causes

  • Outside 24-hour window without a template
  • Recipient has no WhatsApp
  • Content violates policy

How to fix

  • Use an approved template outside the window
  • Validate the number before sending
  • Inspect `error.code` on the failed event