IDEN
← Troubleshooting
Webhooks

Webhook not received

Symptoms

  • Endpoint receives no events
  • Inbound messages not visible
  • Webhook not received at all

Likely causes

  • Wrong/non-public webhook URL
  • Endpoint not returning 2xx
  • Webhook auto-disabled after repeated failures

How to fix

  • Ensure a public HTTPS URL
  • Return 200 quickly, process async
  • Re-enable the webhook and check delivery logs