IDEN
← Troubleshooting
Authentication

Invalid token

Symptoms

  • `401` responses
  • All requests rejected

Likely causes

  • Using the key_prefix (the short `nxk_live_AbC123…` shown in the Developers table) instead of the full token
  • Mistyped or revoked token
  • Missing `Authorization` header
  • Using the key in the wrong environment

How to fix

  • Use the FULL token shown once at creation — not the key_prefix in the table (the prefix is only an identifier and cannot authenticate)
  • If the full token is lost, create a new key and copy it that one time
  • Verify with `GET /api/public/v1/me` (200 = valid, returns scopes)
  • Rotate if leaked