Executive Overview

Dashboard

Sales, chat, and operations performance summary — period: Today.

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Set Target
Total Sales$485+$158 vs yesterday
Paid Orders8+4 vs yesterday
Conversion Rate19.6%
Pending Payment11+11 vs yesterday
Average Order Value (AOV)$61-$21 vs yesterday
Target Achievement70.16%Realistic target · Target: $50,000

Customer Funnel

Total Chat214
Base today
Active Conversation176
18% drop-off
Negotiation0
100% drop-off
Waiting Payment12
0% drop-off
Paid8
33% drop-off
Delivered0
100% drop-off

Chat Performance (Today)

Total Chat214
New Chat128
Active Chat176
Waiting Reply0
AI Handled—Not available
Human Handled176

CS Performance (Today)

Leader overview of all CS/manager accounts. Targets use the global CS KPI + per-CS overrides from the Targets page.

CS nameTotal ChatClosingTarget ClosingSalesResponse TimeSLA TargetKPI Score
Ava Salessales310848$14,50029 sec5 min96%
Mia Managermanager220615$9,90048 sec5 min88%
Dina CScs186445$6,2801 min5 min79%
Maya CScs158375$4,3201 min5 min71%
Demo Adminadmin005—1 sec5 min—

Source Performance

Organic46%2,220 customers
Meta Ads38%1,840 customers
Affiliate16%760 customers
QR Event0%0 customers
Marketplace0%0 customers

Order Status

Pending8
Packing5
Shipped0
Delivered0
Returned1

Top Products

#1
Ready Stock Bundle (3 EDP)342 mentions
$8,44044.1% contribution
#2
Luxury Sweet EDP 30ml280 mentions
$3,61018.8% contribution
#3
Night Oud EDP 50ml231 mentions
$3,17016.5% contribution
#4
Elegant Fresh EDP 30ml213 mentions
$2,75014.4% contribution
#5
Arunika Discovery Set 6x5ml168 mentions
$6553.4% contribution

Revenue Trend

7 Days30 DaysHourly–
Paid orders by hour.
12:51 AM$48511:51 PM

AI Insight (Today)

Heuristic insights from dashboard data, not an LLM call.

  • Conversion rate today: 19.6% from 214 conversations.
  • Most asked-about product: Ready Stock Bundle (3 EDP).
  • Best closing hour: 09:51 PM.
  • Top closing CS: Ava Sales.
  • 4 prospects stalled at payment — likely price-sensitive, try a follow-up or offer.

Executive Alert

  • High pending payment: 11 orders awaiting payment.