AI Intelligence
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Manage AI replies, training signals, intent, and automation from one workspace.
AI workspace · Detect intent + close checkout
is this in stock? does that exclude shipping?
Detected: Near checkout + Price sensitive. Recommended next action: check the best shipping rate, then soft close with a checkout/payment link.
Suggested reply: In stock! 😊 Let me check the best shipping option first. Once it works for you, I can create the order + QR/payment link right away.
Prompt and promo are saved to the AI backend and used by the next Arunika reply.
Kept from AI roadmap; styled below the cloned chat workspace.
Same chat-layout pattern as production chat screen; only icons and colors are changed for AI context.
| Training source | Use | Action |
|---|---|---|
| Successful chats | Extract closing script and product angle | |
| Failed chats | Detect objection and missed follow-up | |
| Repeat customer behavior | Personalize loyalty and upsell timing |
Inactive until a training-source action endpoint is available.
AI can change label by trigger while active, earns points as one CS, and is compared against human CS.
| Label | Point |
|---|---|
| HOT_LEAD | +2 |
| WAITING_PAYMENT | +3 |
| Sasha AI (CS) | +5 |
Upload or paste a chat snapshot, then refresh the learning corpus via /api/ai/train.
Promote strong candidate scripts or reject risky generated variants.
| Variant | Bucket | Status | Source | Actions |
|---|---|---|---|---|
| No auto-trained variants yet. | ||||
When AI is disabled, CS cannot enable it again; Leader or Owner required.
Syncing AI status from backend...